Item: Key Chain
Material: PU & Zinc Alloy
1. Milesi Brand Story
As one of famous fashion brand, Milesi imports many precious raw material, such as Zinc Alloy, Brand
Rhinestone, Austria Rhinestone, Zircon, imported 1st layer cowhide material etc, and are all processed by hand.
2. Why we choose Zinc Alloy
The strength of extension for Zinc Alloy is more strong than traditional material, not easy to be deformed.
Milesi has advanced Zinc Alloy craftsmanship with international standard electroplating technique,
so the goods is more elegant, smooth, durable, not easily deform & faded.
Items will be shipped out within 1 – 3 working days after payment cleared.
Due to transaction reason, the Track No. will be showed on website within 3 days after we send out parcel,
especially for China Post Air Mail.
We can ship by China Post Air Mail, HongKong Post Air Mail, EMS, DHL, UPS.
Within 30 days, if you have not received your shipment after payment, please contact us. We will solve it in a short time.
Our goal is to all the customers are satisfied.
Taxes, Import Duties or any other Customs Charges are not included in the price or shipping charge.
Buyer should afford these charges.
Additional costs or delays may occur during international trade, and difficult to predict. We sincerely hope
the Buyer will NOT request Refund or leaving negative feedback with those reasons.
If the item is defective after you get it, please notify us immediately. We will replace or refund good one to you
if returning the goods to us.
You have 7 days to contact us and 30 returning days from the date you received. If it is in your possession
OVER 7 days, we will consider to be used and will not replace or refund. It’s no EXCEPTIONS. Shipping
cost is bear by both seller and buyer in half.
All return items MUST be in original conditions, including box and all accessories.
Your Positive feedback and 5 stars are highly appreciated.
If you feel any uncomfortable, please give us a chance to serve with you again and a good solution will be
offered to you, rather than leaving a Neutral or Negative feedback (3 stars or below).
Email and Trade Manager are available during working time. All message or emails will be replied soon.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cheepchickenstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cheepchickenstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.